FAQ

-Why do I need an authorization ?

Florida Health Solution is a Florida licensed Prepaid Health Clinic & Discount Medical Plan Organization and our patients have the option to cancel at any time, it is very important to request an authorization every time because it is the only way to confirm if the patient is eligible at the time of the service.

-Do I need to submit a claim?

No, FHS does not process claims. The provider must request an authorization at the time of the service and based on that authorization FHS will send a payment directly to the provider’s office based on the signed contract.

-What is the waiting time for the patient to get an appointment thru FHS ?

Based on our policies and procedures, we have 72 hours to process a Non Stat Appointment but most of the appointments are ready and confirmed with the patient in less than 48 hrs. Stat and Urgent Appointments are done immediately.

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List of questions

How can I send a referral ?
You can send a referral via fax: (305) 269-2051 or by
email: cservice@floridahealthsolution.com
I don’t have my card how can I get a new one ?
You can print your new cards by signing up to our website manager your account
Does this health plan provide a 1095 form for taxes ?
Florida health solution does not provide a 1095 form for tax purposes
What our my copays for general doctors and specialist ?
You can view your copay’s buy clicking this link
Am I able to change my payment date ?
Yes you can change your payment date, if you would like to change your payment date please call us at (305) 269-2000 for further assistance
When are my panel benefits available ?
You have different preventive panels during the year which have a waiting time depending on the panel that is, in this link you can find reference on their panels
At what time is the Customer Service Department open
Customer Service Department is open Monday to Friday 9:00 am To 6:00 pm and Saturday 9:00 am to 1:00 pm for more information about our schedule click here
Where can I find an urgent care in network with FHS incase of an emergency ?
At what time does the Authorization Dept open ?

We are open Monday thru Friday 8am-6pm and Saturday 9:00 am - 1:00 pm.

What is the reimbursement timeline ?

Our reimbursement timelines to our providers is expedited monthly, we strive for the 20th day of the month.