Members Satisfaction Survey 2021

1-In general, how would you rate your overall health?
Percentage
Excellent 44.44%
Good 44.44%
Fair 11.11%
Poor 0.00%
Does not Apply 0.00%

2-What is your age?
Percentage
18 to 24 11.11%
25 to 34 11.11%
35 to 44 22.22%
45 to 54 33.33%
55 to 64 11.11%
65 to 74 0.00%
75 or older 11.11%

3-Please indicate your gender?
Percentage
Male 55.56%
Female 44.44%
Not Answer 0.00%

4-What is your primary language?
Percentage
English 33.33%
Spanish 66.67%
Creole 0.00%
Other 0.00%

7-How would you rate our promptness in returning calls in a timely manner?
Percentage
Excellent 22.22%
Good 33.33%
Fair 0.00%
Poor 11.11%
Does not Apply 33.33%

8-How would you rate the explanation of your benefits?
Percentage
Excellent 22.22%
Good 33.33%
Fair 22.22%
Poor 11.11%
Does not Apply 11.11%

9-Accessibility to educational materials (including the website, handbooks, ID cards, etc) ?
Percentage
Excellent 11.11%
Good 55.56%
Fair 22.22%
Poor 0.00%
Does not Apply 11.11%

10-Florida Health Solution believes in preventive medicine. How would you rate the preventive care panels available from your health plan?
Percentage
Excellent 33.33%
Good 22.22%
Fair 11.11%
Poor 11.11%
Does not Apply 22.22%

11-How would you rate customer service staff courtesy and professionalism?
Percentage
Excellent 22.22%
Good 55.56%
Fair 0.00%
Poor 0.00%
Does not Apply 22.22%

12-Doctor appointment availability through your health plan?
Percentage
Excellent 44.44%
Good 33.33%
Fair 0.00%
Poor 0.00%
Does not Apply 22.22%

14-Have you had easy access to make appointments with your Primary Care Physician (PCP)?
Percentage
Always 55.56%
Usually 22.22%
Sometimes 0.00%
Never 22.22%
N/A 0.00%

15-Wait time to see the physician at the doctor office?
Percentage
Excellent 33.33%
Good 44.44%
Fair 11.11%
Poor 0.00%
Does not Apply 11.11%

16-Easy to obtain referrals when needed?
Percentage
Always 33.33%
Usually 44.44%
Sometimes 0.00%
Never 22.22%
N/A 0.00%

17-Using any number 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan possible, what number would you use to rate Florida Health Solution?
Percentage
0 11.11%
1 0.00%
2 11.11%
3 0.00%
4 0.00%
5 0.00%
6 0.00%
7 11.11%
8 33.33%
9 11.11%
10 22.22%

18-Would you recommend Florida Health Solution to others?
Percentage
Yes 77.78%
No 22.22%

19-Overall Star Rating
Florida Health Solution is constantly striving the quality of services we provide to our members. Your feedback and rating is very important to us. The star rating gives an overall rating of the plan's quality and performance.
Percentage
Excellent
22.22%
Good
44.44%
Average
22.22%
Fair
0.00%
Poor
11.11%
Our Rating Is: 3.7