Members Satisfaction Survey 2018

1-In general, how would you rate your overall health?
Percentage
Excellent 25.68%
Good 48.65%
Fair 17.57%
Poor 8.11%

2-What is your age?
Percentage
18 to 24 2.70%
25 to 34 14.86%
35 to 44 17.57%
45 to 54 36.49%
55 to 64 24.32%
65 to 74 4.05%
75 or older 0.00%

3-Are you male or female?
Percentage
Male 29.73%
Female 70.27%

4-What is your race and ethnicity? You may mark one or more.
Percentage
White 68.92%
Black or African American 2.70%
Asian 0.00%
Native Hawaiian or Other Pacific Islander 0.00%
American Indian or Alaska Native 0.00%
Other 28.38%

5-What is your primary language?
Percentage
English 20.27%
Spanish 74.32%
Creole 0.00%
Other 0.00%

6-How confident are you that you understand Florida Health Solution plan?
Percentage
Very confident 32.43%
Moderately confident 58.11%
Not confident at all 9.46%

7-How would you rate our promptness in returning calls in a timely manner?
Percentage
Excellent 29.73%
Good 36.49%
Fair 16.22%
Poor 17.57%

8-How would you rate the explanation of your benefits?
Percentage
Excellent 22.97%
Good 39.19%
Fair 25.68%
Poor 12.16%

9-Accessibility to educational materials (including the website, handbooks, ID cards, etc) ?
Percentage
Excellent 18.92%
Good 45.95%
Fair 21.62%
Poor 13.51%

10-Florida Health Solution believes in preventive medicine. How would you rate the preventive care panels available from your health plan?
Percentage
Excellent 27.03%
Good 41.89%
Fair 20.27%
Poor 10.81%

11-How would you rate customer service staff courtesy and professionalism?
Percentage
Excellent 32.43%
Good 37.84%
Fair 18.92%
Poor 10.81%

12-Doctor’s appointment availability through your health plan?
Percentage
Excellent 27.03%
Good 41.89%
Fair 18.92%
Poor 12.16%

13-In the last 12 months, when you needed to visit an Urgent Care, how often did you get care as soon as you needed ?
Percentage
Always 22.97%
Usually 17.57%
Sometimes 6.76%
Never 6.76%
N/A 45.95%

14-In the last 12 months, how often did your personal doctor explain things in a way that was easy to understand?
Percentage
Always 54.05%
Usually 21.62%
Sometimes 13.51%
Never 10.81%
N/A 0.00%

15-In the last 12 months, how often did your personal doctor listen carefully to you?
Percentage
Always 59.46%
Usually 20.27%
Sometimes 6.76%
Never 13.51%
N/A 0.00%

16-Have you had easy access to make appointments?
Percentage
Always 51.35%
Usually 20.27%
Sometimes 16.22%
Never 12.16%
N/A 0.00%

17-Wait time to see the doctor?
Percentage
Excellent 28.38%
Good 39.19%
Fair 24.32%
Poor 8.11%

18-Easy to obtain referrals when needed?
Percentage
Excellent 29.73%
Good 45.95%
Fair 13.51%
Poor 10.81%

19-In the last 12 months did you receive your preventive annual checkup benefits?
Percentage
Yes 68.92%
No 31.08%

20-Would you recommend Florida Health Solution to others?
Percentage
Yes 78.38%
No 21.62%