| In general, how would you rate your overall health ? | |
| Percentage | |
|---|---|
| Excellent | 29.17% |
| Good | 47.22% |
| Fair | 20.83% |
| Poor | 2.78% |
| What is your age ? | |
| Percentage | |
|---|---|
| 18 to 24 | 4.17% |
| 25 to 34 | 1.39% |
| 35 to 44 | 31.94% |
| 45 to 54 | 31.94% |
| 55 to 64 | 26.39% |
| 65 to 74 | 4.17% |
| Are you male or female ? | |
| Percentage | |
|---|---|
| Female | 61.11% |
| Male | 38.89% |
| Race/Ethnicity ? | |
| Percentage | |
|---|---|
| Hispanic | 62.5% |
| White | 25% |
| Black | 5.56% |
| Other | 6.94% |
| What is your main language ? | |
| Percentange | |
|---|---|
| CREOLE | 1.39% |
| SPANISH | 76.39% |
| ENGLISH | 11.11% |
| ENGLISH-SPANISH | 9.72% |
| OTHER | 1.39% |
| How confident are you that you understand Florida Health Solution plan? | |
| Percentange | |
|---|---|
| Confident | 36.11% |
| Moderately Confident | 45.83% |
| Not Confident at All | 18.06% |
| How would you rate our promptness in returning calls in a timely manner ? | |
| Percentange | |
|---|---|
| Excellent | 23.61% |
| Good | 30.56% |
| Fair | 27.78% |
| Poor | 15.28% |
| NA | 2.78% |
| How would you rate the explanation of your benefits? | |
| Percentange | |
|---|---|
| Excellent | 18.06% |
| Good | 31.94% |
| Fair | 30.56% |
| Poor | 18.06% |
| NA | 1.39% |
| Accessibility to educational materials (including the website, handbooks, ID cards, etc) ? | |
| Percentange | |
|---|---|
| Excellent | 19.44% |
| Good | 36.11% |
| Fair | 26.39% |
| Poor | 16.67% |
| NA | 1.39% |
| How would you rate our communication with you? | |
| Percentange | |
|---|---|
| Excellent | 22.22% |
| Good | 36.11% |
| Fair | 26.39% |
| Poor | 15.28% |
| Doctor's appointment availability through your health plan ? | |
| Percentange | |
|---|---|
| Excellent | 26.39% |
| Good | 30.56% |
| Fair | 25% |
| Poor | 11.11% |
| NA | 6.94% |
| In the last 12 months, when you needed care right away, how often did you get care as soon as you needed ? | |
| Percentange | |
|---|---|
| Excellent | 29.17% |
| Good | 26.39% |
| Fair | 16.67% |
| Poor | 12.50% |
| NA | 15.28% |
| In the last 12 months, how often did your personal doctor explain things in a way that was easy to understand ? | |
| Percentange | |
|---|---|
| Excellent | 36.11% |
| Good | 31.94% |
| Fair | 11.11% |
| Poor | 9.72% |
| NA | 11.11% |
| In the last 12 months, how often did your personal doctor listen carefully to you ? | |
| Percentange | |
|---|---|
| Excellent | 47.22% |
| Good | 26.39% |
| Fair | 9.72% |
| Poor | 6.94% |
| NA | 10% |
| Have you had easy access to make appointments ? | |
| Percentange | |
|---|---|
| Excellent | 40.28% |
| Good | 20.83% |
| Fair | 16.67% |
| Poor | 13.89% |
| NA | 8.33% |
| Wait time to see the doctor ? | |
| Percentange | |
|---|---|
| Excellent | 25% |
| Good | 33.33% |
| Fair | 22.22% |
| Poor | 8.33% |
| NA | 11.11% |
| Easy to obtain referrals when needed ? | |
| Percentange | |
|---|---|
| Excellent | 68.06% |
| Good | 31.94% |
| In the last 12 months did you receive your preventive annual checkup benefits ? | |
| YES | NO |
|---|---|
| 63.89% | 36.11% |
| Would you recommend Florida Health Solution as a health plan to others ? | |
| YES | NO |
|---|---|
| 73.61% | 26.39% |